Refund Policy for myMadiDiary

Last updated: [Insert Date]

  1. Overview

    myMadiDiary operates on a subscription model (FREE, STANDARD, PREMIUM). We strive to ensure customer satisfaction and maintain transparent refund practices. This policy explains when refunds are available, how to request them, and any associated conditions.

  2. Eligibility for Refunds
    • Free Trial Cancellation. If you cancel within the 14-day free trial period, you will not be charged. You must cancel at least 24 hours before the trial ends to avoid auto-billing.
    • Post-Trial Subscription Cancellations. After the trial, subscriptions renew automatically. You may cancel at any time via your account’s “Billing” page; however, subscription fees are non-refundable once the billing cycle begins. You will retain access to paid features for the remainder of the paid period.
    • Downgrade Requests. If you downgrade to a lower plan mid-cycle, the change takes effect at the next billing cycle; no prorated refunds or credits are issued for the current cycle.
  3. Exceptional Refunds
    • Technical Failures. If, due to a technical error on our part, you are unable to access paid features for an extended period (over seven consecutive days) and we cannot rectify the issue promptly, you may request a prorated refund for the days of inaccessibility.
    • Billing Errors. In the rare event of an inadvertent double charge or billing error, please contact support within 30 days. Verified errors will be corrected, and any overpayments refunded.
  4. How to Request a Refund
    1. Email our support team at billing@mymadidiary.com within 30 days of the incident.
    2. Provide your account email, date(s) of the issue, a clear explanation of your request, and any supporting evidence (e.g., screenshots, error logs).
    3. Our billing department will review your case and respond within five (5) business days with a resolution.
  5. Non-Refundable Fees
    • Expired Billing Cycles. Subscription fees already paid for past billing cycles are non-refundable.
    • Downgrades. No refunds or credits for mid-cycle plan downgrades.
    • Minor Interruptions. Brief service disruptions (e.g., under 24 hours) do not qualify for refunds unless specified by us in advance.
  6. Processing Refunds

    Approved refunds will be processed to the original payment method within 14 business days. Timing may vary based on your financial institution.

  7. Changes to This Policy

    We may update this Refund Policy to reflect changes in our services or legal requirements. Any material revisions will be posted on this page with a revised “Last updated” date. If you continue using our Service after changes take effect, it indicates your acceptance of the updated policy.

  8. Contact Information
    • Email: billing@mymadidiary.com
    • Address: myMadiDiary Support, [Insert Street Address], [City, State/Region, Postal Code]